Privacy Policy

Last Updated: [Insert Date]

At ToolMaster Shop (“we”, “us”, or “our”), operating at toolmasterkit.com, we are committed to protecting the privacy of workshop professionals and trade customers worldwide. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make purchases from us.

1. Information We Collect

We collect the following types of professional and personal data:

• Transaction Data: Payment details (processed securely via PCI-DSS compliant gateways), purchase history, and VAT information for professional invoicing
• Account Information: Name, workshop/business name, email, shipping/billing addresses, and contact details
• Technical Data: IP address, browser type, device information, and usage patterns
• Communication Data: Correspondence with our support team at [email protected]
• Preference Data: Product interests and workshop requirements

2. How We Use Your Information

We process your data with the same precision we apply to our abrasives:

• To process and fulfill orders for sanding products and workshop essentials
• To generate professional VAT invoices and transaction records
• To provide customer support for tradespeople and workshop professionals
• To improve our product offerings and website functionality
• To prevent fraud and ensure transaction security
• To communicate about orders, products, and professional offers (with consent)

3. Data Sharing and Disclosure

We treat your data with workshop-grade security:

• Payment Processors: Shared only with PCI-DSS compliant gateways for transaction processing
• Shipping Providers: Necessary delivery information to fulfill orders
• Professional Service Providers: Such as IT support and fraud prevention services under strict confidentiality
• Legal Compliance: When required by law or to protect our business interests

We never sell your data to third parties for marketing purposes.

4. Data Storage and Security

We implement workshop-level protection measures:

• 256-bit encryption for all sensitive data transmissions
• Tokenisation technology ensuring card details are never stored on our servers
• Secure servers with restricted access
• Regular security audits and monitoring
• Data retention only as long as necessary for professional purposes

5. Your Rights

As a professional customer, you have the right to:

• Access and receive a copy of your personal data
• Request correction of inaccurate information
• Request deletion of your data (subject to legal requirements)
• Object to or restrict certain processing
• Withdraw consent for marketing communications
• Lodge a complaint with the relevant data protection authority

6. Cookies and Tracking Technologies

Our website uses essential and analytical cookies:

• Strictly Necessary: For shopping cart functionality and secure checkout
• Performance: To analyze website usage and improve our service
• Preference: To remember your workshop preferences

You can manage cookie preferences through your browser settings.

7. International Data Transfers

As we serve professionals globally (excluding certain Asian and remote regions), your data may be transferred to and processed in countries outside your own. We ensure all transfers comply with applicable data protection laws.

8. Changes to This Policy

We may update this policy to reflect changes in our professional practices. The updated version will be posted on our website with a revised “Last Updated” date.